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Terms & Conditions

Payments
We accept Visa, MasterCard, American Express and Discover all through PayPal Stripe. If you can’t pay by card but want to use PayPal contact us and we can send you an invoice. All transactions will be in Sterling.

Shipping
We aim to dispatch the stocked items in 2-3 working days after the confirmation of your purchase.

We ship our product by Royal Mail Second Class Signed for at a flat fee of £5 for EU customers.
Non EU customers will have to pay a flat rate of £8.95

Important information for customers from outside EU countries
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Returns
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund to: Dohm Shop, 20 Sneinton Hollows, Nottingham, NG2 4AA. Goods must be returned within 14 days of dispatch. We ask that you return the goods unused, with all the original tags intact.

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us

Products
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. Please note all measurements are approximate. As many of the products have been handmade, they will each be unique and distinct.

Contact
You can contact Dohm Shop at dohmshop@gmail.com